About Us

Why we became an employee owned company

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We’ve supported well over 250 eCommerce brands to scale their SEO growth over the years. Our proven performance-led approach will help reduce your reliance on paid media, focusing on key aspects of your website such as technical, content marketing, digital PR and brand PR activities. Whether it’s improving overall site architecture, a navigation overhaul or something else, we’ve done and seen it all.

eCommerce Strategy

Headless CMS platforms have been growing in popularity, and headless has become one of our favourite eCommerce set-ups. The brands we’ve worked with on headless speak for themselves. A headless CMS set-up can remove most limitations from an SEO perspective (if done right!). However, it does bring additional challenges — we are here to take care of them.

Headless CMS SEO

Our award-winning PR team understands the needs of your eCommerce brand. Stop relying on Instagram to build your brand. Our marketing-led approach to PR enables you to build an authentic, trustworthy brand. Our proprietary tools enable a data-driven approach to relevancy, securing coverage in niche publications your audience actually reads.

Brand PR

Our award-winning Digital PR team understands the needs of your eCommerce brand and our approach to link building is non-brand performance-driven Digital PR. The goal is to gain coverage, links and increase domain authority for your site, while also helping your target audience understand your brand and the range of products you offer.

Digital PR

We’ve successfully migrated numerous eCommerce websites from 500,000+ URLs, to smaller eCommerce brands and even global domains, and have been through all the changes, migrating to Magento, then to Shopify, then to Headless set ups and beyond. There’s no secret to domain or platform SEO migrations, it just requires a clear process with strong planning. Both of which we can support you with. 

Replatforming

Our CRM offering includes one-off customer behaviour and automated email and SMS analysis, custom insights and recommendations with the option of ongoing support. Utilising a combination of SEO and CRM learnings gives NOVOS a unique perspective on customer behaviour, from search to purchase. This means we are able to make recommendations to improve performance at all stages of the conversion funnel.

Services

Achieving a 152% Growth in Visibility for 500 Target Keywords for Vitabiotics

Vitabiotics

NOVOS Completes Successful Site Migration in Collaboration with Osprey

Osprey 

Pawesome >200% revenue growth across core categories

Pooch & Mutt

Case Studies

Knowledge Hub

Contact Us

Relevancy Tool - Main

What’s New in Home & Garden CRM? Download the May 2025 Report


Free Download: The Latest Fashion CRM Trends You Need to Know

May 2025 Beauty CRM Trends 

With the use of LLMs for search very much in the ascendency, how does this impact how we should approach  SEO strategy, content strategy, Digital PR, and technical SEO?

How Does the Rise of LLMs Impact How we Should Approach SEO?

A Guide to Backlink Metrics: Which Should You Be Using and Why?

Why Brands Need Communications Teams More Than Ever in 2025

We’re On The IPA Beacon List 2025

Introducing the NOVOS Retention Loop

The Ultimate Guide to Shopify Site Migrations

Looking Back at Pulse eCommerce Summit 25'

How to Earn  Coverage with Expert Commentary 

How to Earn Coverage with Expert Commentary 

How To Approach Your Probation Period as an eCommerce Leader

We’re Finalists at The European Search Awards 2025

Does Your Brand Need A Loyalty Scheme?

Key Issues in Achieving a Singular Customer View

Balancing Retention & Acquisition: The Key to Sustainable Business Growth

The Most Important KPIs for Measuring the Impact of Your CRM Efforts


What is Customer Relationship Management (CRM)?

4 Simple Ways eCommerce Websites Can Get Press Coverage

The Rise of AI Copywriting: How to Tell if Content is AI-Generated

13 SEO Changes to Dominate Your Branded Search Results

Best Practices for Using the Relevancy Tool in Digital PR

Top Tips for Conducting the Perfect Interview for a UGC

Expanding Our eCommerce Expertise with the Launch of CRM

Say Hello to Our New CRM Service!

We’re proud to be finalists at the Global Agency Awards 2025! Read more about our nominations, including eCommerce Agency of the Year.

We’re Finalists at The Global Agency Awards 2025

How To Earn Location-Specific Digital PR Links (English Speaking) 

An Interview with Ben Stinson from Purely Diamonds

How to Find the Perfect Project Manager for Your SEO Agency

How to Track Your Press Coverage: a Step-by-Step Guide for eCommerce Brands

Ideation Techniques to Try in 2025 That You Haven’t Before

The Must-Have Calendar for Every Awareness Day

We Ask the Journalists Series: WFLA’s Brody Wooddell

eCommerce Industry Updates: December Edition

Q4 2024 Organic Growth in the Garden/Outdoor Industry Report

4 Ways We’re Using Link Relevance to Supercharge our Digital PR Strategies

eCommerce SEO Tips for Rebranding, Company Mergers & Site Migrations

Introducing the Relevancy Tool by NOVOS

Relevancy Tool 101: A Guide by NOVOS

4 Key Benefits to Using the Relevancy Tool in Digital PR Campaigns

How We Built the Relevancy Tool

Ways to Improve Your Navigation Menu During Your Busiest Periods as an eCommerce Brand

The Impact of Digital PR on SEO

Core Web Vitals Report Automation in Python: A Step by Step Guide

10 SEO eCom Predictions for 2025

6 Digital PR Trends To Watch in 2025

5 Powerful Metrics to Prove the Hidden Value of SEO

Q4 2024 Black Friday Week Organic Growth Report

How To Increase Conversion Rates In Email Marketing

How to Harness UGC for Brand Storytelling

NOVOS Backlinks Wrapped 2024

5 Data Sources to Supercharge Your 2025 Digital PR Campaigns

7 Festive Content Ideas for Your eCommerce Blog

7 Takeaways eCom Brands Need to Know About the New Google Shopping

Q4 2024 Organic Growth in the Footwear Industry Report

We’re excited to be Great Place To Work certified! Find out more about how this reflects our commitment to an inclusive and supportive workplace. 

We’re Great Place To Work Certified!

We’re excited to introduce Organic eCom with our first guest, Jake Newbould, Growth Marketing Director at Sarah Raven, an online garden and living retailer. 

Organic eCom Interview Episode 1: Jake Newbould at Sarah Raven

A strong media list can make all the difference – so, here’s our guide to help you avoid common mistakes and build the best list possible.

A guide to building the perfect media list

Relying solely on social media, like Instagram, to build your brand can limit long-term growth. Here are 5 key reasons why!

Stop Building an Instagram Brand: 5 reasons why Social Media Isn't Enough

Do you know the the key differences between Digital and Brand PR and how to choose the right approach? Check out this blog to find out. 

The Differences Between Digital and Brand PR

Our new strategy and branding to focus on organic growth to help eCommerce brands scale long term with out relying on Paid Media.

NOVOS 2.0: Organic Growth for eCommerce Brands.

Header navigations are a way of directing users to the pages they want as efficiently as possible. Here's how to create the right startegy for eCom site.

SEO Best Practices: Header Navigations for eCommerce Sites in 2022

The importance of partnerships in scaling your marketing agency

Why you need to build relevant links – and what is a relevant link?

The SEO benefits of building backlinks across multiple international markets

Pathway to Purchase: Transforming Customer Interactions | Rebuy X Swap

Beyond Borders: The Ultimate Guide to Internationalisation for eCommerce Brands

What to do if your eCom brands organic traffic has suddenly dropped

Four ways our Digital PR reporting tactics align with the Google algorithm leak

Taking Care of Your Customers: Customer Experience and Retention Marketing | Yotpo X Digital Genius

Maximising conversions with UGC in 2024 | In collaboration with Videowise

How to Improve Cross & Upselling of a Website

How to do a Technical SEO Audit in 10 Steps

What is On-Page SEO?

How SEO Can Increase Brand Awareness

What are Title Tags & How to Optimise Them

How Digital PR can work for your in-house team and Building the optimal in-house Digital PR ‘force’

How To Plan For Seasonal Peaks In eCommerce

How SEO and PPC can work together

How to Build a Business Case for SEO | Selling SEO Internally Series Part I

Post-Conversion – the most untapped stage of the customer journey | In collaboration with Yotpo

Data-led: When to use a Pivot Table

How To Add Schema Markup Using Google Tag Manager

6 SEO recommendations every international eCom website should implement

SEO as a Retention Channel

wpm@ Shopify URLs found in Search Console?

9 Tips on How to do SEO for Pre-Loved Fashion Brands

How to use the ICE framework to prioritise technical tickets for SEO

How to Navigate a New Work Environment and Flexible Working as a New Starter

Acting your age: Revealing the age gaps in Netflix’s most popular teen movies and shows

How to Get SEO Tickets Implemented – A Checklist

10 ways to implement a successful blog on Magento 2

What Makes NOVOS Unique?

How To Write SEO Friendly Articles Like A Pro in 2022

The Ultimate Guide to Shopify SEO in 2022

Advantages and disadvantages of Shopify Markets for SEO

Our Favourite eCom Brand Tone of Voice Examples

5 reasons why digital PR is the perfect fit for eCommerce brands

8 Examples of excellent E-A-T content on eCommerce websites

The Ultimate Guide to Salesforce eCommerce SEO

7 Brands with killer product descriptions that Google loves

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eCommerce Sessions

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