The Client
Purely Diamonds is a leading & trusted diamond jewellery brand with over 40 years of experience designing and manufacturing fine diamond jewellery from our London workshop.Since 1979, we've built up hard-to-rival expertise in customer service, sourcing exceptional diamonds and creating beautiful bespoke diamond jewellery. All our pieces are designed and created in-house at our workshop/studio in London by the Purely Diamonds team.

The Challenge
- No automated emails and limited internal resources
- Email channel used only for occasional broadcast campaigns (e.g. Black Friday)
- No welcome series for new subscribers to introduce the brand
Objectives
Build out personalised email communications to improve engagement and conversions
Strategy Highlights
A three stage approach:
- Gather more preferences. Capture customer interests to enable segmentation.
- Build out automation series. Welcome journeys, follow ups, and tailored product recommendations.
- Optimise. Refine timing, messaging, and audience targeting for continuous improvement.
The Results

Clicks up 23% despite sends being down 29% (due to fewer, more targeted sends)

Personalisation impact: Open rate +31%

Personalisation impact: Click through rate +72%

Personalisation impact: Conversion rate +165%

Personalisation impact: Revenue per email +165%
We continue to work with Purely Diamonds to grow their database and improve customer engagement.
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