Account Director

This is a client-facing leadership role where you'll own the strategic direction of 3-5 of our larger and/or multi-service accounts, ensuring our services across SEO, Digital PR, and paid media work in alignment to deliver best-in-class strategy and drive genuine business results. You'll act as the trusted strategic partner to your clients, serving as an extension of their own team. Rather than orchestrating activity, you'll offer strategic leadership backed by data and confidence. You're accountable for delivery against client objectives, driving service expansion and revenue growth, and ensuring long-term relationships and retention.

Strategic Direction & Ownership

• Lead and own the strategic direction of 3-5 client accounts, setting priorities across SEO, Digital PR, paid media and content to ensure channels work toward a single commercial goal
• Make informed, autonomous decisions on account priorities and channel trade-offs based on client commercial outcomes and performance data, owning the consequences
• Independently evaluate and prioritise strategic levers based on commercial impact rather than habit or convention●
• Setting and maintaining the standards for how the agency operates, driving innovation and growth for your accounts
• Offer training to the wider business based on your experience and success on client accounts

Client Leadership & Relationships

• Build trusted, C-suite-level relationships where clients see you as an extension of their own team, not an external vendor
• ●Challenge client expectations constructively when needed, using data, results and
• research to lead on strategic direction
• Proactively identify and drive commercial opportunities: retention, expansion, cross-sell and renewals based on genuine strategic value
• Drive continuous improvement in client service and satisfaction, proactively gathering feedback and acting on it

Performance & Reporting

• Translate organic and paid performance data into narratives that hold up under senior client scrutiny, adapting reporting to align with client strategy and objectives
• Read account performance data fluently and make confident, fast decisions on what's working and what needs to change
• Cross-Functional Collaboration
• Collaborate with the SEO, Digital PR, paid media and project management teams to deliver agreed outputs without taking on all hands-on delivery yourself
• Build strong working relationships with specialists across different channels

Thought Leadership & Growth

• Build a personal reputation as a credible voice in eCommerce strategy and organic
• growth, including contributing thought leadership content and case studies
• Identify and champion new approaches and tools ahead of the market, treating experimentation as part of the role
• Contribute to the agency's own events and Substack, which goes to 3000 eCom leaders

• Consistent performance growth across your accounts, evidenced through case studies and awards
• Strong client relationships with high NPS scores and proactive service feedback
• Successful account renewals and expansion, delivering revenue growth to NOVOS
• Client teams actively seeking your strategic input and guidance
• Successful integration of SEO, PR and paid media strategy, with clients understanding when and how to invest in each channel
• Thought leadership contribution that shapes how NOVOS positions itself in the market

Experience & Expertise

• 5+ years of agency or in-house experience, with a strong SEO background and
• demonstrated ability to deliver strategic account ownership at a senior level
• Deep, credible expertise in organic search and eCommerce strategy. Essential - proven experience working with eCommerce clients and understanding their unique challenges and opportunities
• Strong understanding and awareness of paid media and its role in a wider marketing strategy. While you don't need hands-on campaign management experience, you must be able to discuss paid media impact with clients, understand when and how to recommend it, and be willing to build deeper expertise with our in-house paid media team
• Ability to read performance data fluently and make confident, fast decisions on what's working and what needs to change
• Track record of identifying and delivering strategic initiatives that have moved the needle for clients, evidenced through case studies, awards or consistent performance growth

Your Approach & Mindset

• You think strategically first. You evaluate options based on commercial impact rather than habit or convention, and you're comfortable making the call when priorities need to shift
• You're genuinely client-focused. Client service isn't a nice-to-have; our key value is
• service-first, and it’s the core to how the agency has operated from day 1. You proactively seek feedback, build working relationships, and align on vision with every interaction
• You take ownership. You make account-level decisions independently and are comfortable being held accountable for outcomes
• You're forward-thinking. You identify and champion new approaches and tools ahead of the market. You see experimentation as part of the role
• You influence through clarity and confidence, not escalation. You're able to make a compelling case to both clients and internal stakeholders
• You're a collaborator. You work well with specialists across different channels and actively build strong working relationships with cross-functional teams

You'll join a growing, employee-owned agency ranked as one of the UK's best workplaces. Benefits include:

• Unlimited annual leave
• Annual profit share via our Employee Ownership Trust
• Health cash plan and virtual GP access
• Discounted gyms and wellbeing support
• Hybrid working with flexible hours
• Annual 2-week Christmas closure
• Team socials and cultural events
• Competitive training budget
• Early finish on the last Friday of every month
• Quarterly Personal Care Day and birthday day off
• Charity initiatives with company donations

Our Values

At NOVOS, our values guide everything we do. We're looking for someone who lives them too:

• Sustained Growth: Always learning, always sharing knowledge, and supporting others to grow
• Simplicity: Cutting through jargon and making a complex strategy clear and accessible
• Specialism: Becoming a true expert in eCommerce strategy across platforms and emerging trends
• Stand Out, Be Unique: Bringing individuality and new perspectives to the table
• Service First: Going beyond deliverables to build trust and long-term client partnerships

NOVOS is an eCommerce growth agency specialising in SEO, GEO/AEO, digital PR, and paid media for retail brands around the world. We're employee-owned, which means:

• Everyone has a voice in how we run the business
• We operate with full financial transparency
• Every team member shares in our success through equity and annual profit share

That commitment has been recognised externally as we recently ranked 5th in the UK's Best Workplaces and won a Beacon of Excellence award, one of just 20 agencies nationwide. We work with some of the best brands in the industry, including Osprey, Fred Perry, Watches of Switzerland Group, and TALA, alongside ambitious, high-growth eCommerce businesses. From day one, we've always operated in line with our values, which included selling the business to the staff instead of a corporation and being laser-focused on the clients we work with.